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American Airlines suspends employees who removed eight black passengers from a plane over an 'offensive' odor complaint.
American Airlines CEO Robert Isom told staff this week that he is 'incredibly disappointed' and that they 'failed their customers.'
He also mentioned that a certain number of employees had been put on leave due to their role in the incident.
The male passengers, who did not know each other, had boarded Flight 832 at Phoenix Airport for the five-hour flight to New York JFK in January.
The men were seated in different parts of the plane but were all removed from the aircraft when a 'white male flight attendant' made a complaint about 'offensive body odor'.
Three passengers removed from the flight have sued the airline, alleging racial discrimination.